Commission Terms & Conditions

Arrita S. N. Robinson | ArritaRobinson.com

Effective Date: November 2025
Contact: hello@arritarobinson.com | 484-378-9108

1. Acceptance of Terms

By commissioning artwork from Arrita S. N. Robinson (“Artist”), you (“Client”) agree to these Terms and Conditions in full. These terms govern all custom artwork commissions, including but not limited to works created in oils, acrylics, charcoal, pastels, colored pencils, and digital media.

Reading and understanding these terms before commissioning work is the client’s responsibility. Submission of a commission request and/or payment of a deposit constitutes acceptance of these terms.

2. Commission Process

2.1 Initial Consultation

The client submits a commission inquiry via email to hello@arritarobinson.com
The artist reviews the request and determines the feasibility
The artist provides a preliminary quote and estimated timeline, and confirms availability
No obligation exists until the deposit is received

2.2 Project Approval

The artist provides a detailed quote, including:
- Medium and materials
- Dimensions
- Estimated completion timeline
- Total cost breakdown
- Payment schedule
Client approves quote and timeline in writing
The client submits the required deposit to secure the commission slot

2.3 Creation Process

The artist begins work upon receipt of the deposit
The artist maintains creative control over technical execution
The client may request progress updates at agreed-upon intervals
An artist is not obligated to provide daily updates

3. Pricing and Payment

3.1 Pricing Structure

All prices quoted in USD
Pricing determined by:
- Complexity of subject matter
- Size and dimensions
- Medium and materials required
- Timeframe and urgency
Custom quotes provided for each commission
Prices are firm once approved; changes to the scope may result in a price adjustment

3.2 Payment Schedule

Standard commissions:

50% non-refundable deposit due upon project approval
50% balance due upon completion, before delivery/shipment

Large-scale or extended timeline commissions:

Payment schedule negotiated on a case-by-case basis
May include milestone payments

3.3 Accepted Payment Methods

Bank transfer/ACH
Credit/Debit cards
PayPal
Venmo
Zelle
Other methods by arrangement

3.4 Late Payments

The final balance must be paid within 7 days of completion notification
Artwork will not be shipped or delivered until full payment is received
Late payments may incur storage fees of $25 per week after the initial 7-day period
After 30 days of non-payment, the Artist reserves the right to resell the artwork and retain all payments made

4. Timeline and Delivery

4.1 Estimated Completion Time

The timeline provided at project approval is an estimate, not a guarantee
Typical completion time: 4-12 weeks, depending on complexity and current workload
Rush commissions may be available for an additional fee
Delays due to illness, emergency, or unforeseen circumstances will be communicated promptly

4.2 Timeline Extensions

The artist reserves the right to extend the timeline due to:

Complexity discovered during the creation process
Material availability issues
Health or emergencies
Client-requested changes or revisions

4.3 Delivery and Shipping

Local pickup (Philadelphia area):

Available by appointment
The client is responsible for safe transportation
No additional charge

Domestic shipping:

Calculated based on size, weight, and destination
Professional packaging included
Insurance is recommended and available at the Client’s expense
Shipping costs are paid by the client unless otherwise negotiated

International shipping:

Available upon request
The client is responsible for all customs fees, duties, and taxes
Extended delivery times expected
Additional packaging requirements may apply

4.4 Risk of Loss

Risk of loss or damage transfers to the client upon delivery or shipment
The artist is not responsible for damage during shipping unless caused by inadequate packaging
Insurance is strongly recommended for valuable pieces

5. Revisions and Changes

5.1 Scope Changes

Changes to the approved project scope require written approval
Significant changes may result in adjusted pricing and timeline
The artist reserves the right to decline scope changes that compromise artistic integrity

5.2 Revision Policy

During the creation process:

The client may request reasonable adjustments at agreed-upon progress checkpoints
Major changes may incur additional fees
The artist maintains final say on technical execution

After completion:

Minor adjustments may be possible depending on the medium
Additional fees will apply
Some media (watercolor, certain digital processes) may not allow post-completion changes
The client must identify needed revisions within 48 hours of completion notification

5.3 Revision Limits

One round of reasonable revisions is included in the base price
Additional revision rounds billed at $75/hour
Extensive revisions may be declined if they compromise the work’s integrity

6. Cancellation and Refunds

6.1 Client Cancellation

Before work begins:

If cancelled before the Artist begins work, the deposit will be refunded minus a 25% administrative fee

After work begins:

The deposit is nonrefundable.
The client may receive work-in-progress at the current stage
No refund of payments made

After completion:

No refunds once work is completed
The client remains obligated to pay the balance due

6.2 Artist Cancellation

If the artist must cancel the commission:

All payments refunded in full
The artist will make a reasonable effort to recommend alternative artists
Artist not liable for consequential damages

6.3 Mutual Termination

Both parties may agree to terminate the project
Refund terms negotiated based on work completed
Client receives work-in-progress if desired

7. Copyright and Intellectual Property

7.1 Copyright Ownership

The artist retains full copyright to all commissioned artwork
Copyright is NOT transferred with the sale of physical artwork
The client receives physical artwork only, not reproduction rights

7.2 Artist’s Rights

The artist retains the right to:

Photograph artwork for portfolio and promotional purposes
Display artwork in exhibitions, galleries, or online
Create prints or reproductions for sale
Use images of artwork in marketing materials
Post artwork on social media and the website.
Enter artwork in competitions or shows

7.3 Client Usage Rights

Personal use only:

The client may display artwork in private settings
The client may photograph for personal records
Client may not reproduce, print, or create derivative works
The client may not use it for commercial purposes without a written license

Social Media:

The client may post photos of artwork on their personal social media
Posts must credit the artist as “Artwork by Arrita S. N. Robinson | ArritaRobinson.com.”
Tag the artist when possible: Instagram/Facebook/etc.

7.4 Commercial Licensing

Reproduction rights available for an additional fee
Commercial usage requires a separate licensing agreement
Contact the Artist for licensing inquiries and rates

7.5 Resale Rights

Client may resell physical artwork
The artist must be credited in any resale listing
The artist retains all reproduction and copyright
Resale does not transfer reproduction rights to the new owner

8. Client Responsibilities

8.1 Information Provided

Client must provide:

Clear description of desired artwork
Reference materials if a specific subject is required
Size and format preferences
Deadline requirements (if applicable)
Accurate shipping/delivery information

8.2 Communication

The client must respond to Artist inquiries within 7 business days
Delayed responses may extend the project timeline
Failure to respond for 30 days may result in project cancellation

8.3 Reference Materials

Client warrants they have the right to any reference photos provided
The artist is not liable for copyright issues arising from Client-provided materials
The client releases the artist from liability for creating work from provided references

9. Quality and Satisfaction

9.1 Artistic Interpretation

The artist maintains creative control over technical execution and artistic choices
Final artwork may vary from the initial concept due to the creative process
An artist’s professional judgment guides material choices, color mixing, and technique
Commissions are custom artwork, not exact reproductions of concepts

9.2 Materials and Archival Quality

An artist uses professional-grade materials appropriate to the medium
Archival-quality materials are used when specified
The artist makes no guarantees about permanence beyond the standard for the medium chosen
Proper care and preservation are the Client’s responsibility

9.3 Color Variation

Colors in digital previews may differ from physical artwork due to screen variations
The artist matches colors as closely as possible to references or specifications
Exact color matching is not guaranteed due to limitations of physical media
Natural variations inherent in handmade artwork

9.4 Imperfections

Minor imperfections are characteristic of handmade artwork
Small variations, texture differences, and unique qualities are not defects
The artist will address significant technical flaws

9.5 Satisfaction Disputes

Client must notify Artist of concerns within 48 hours of delivery
The artist and Client will work in good faith to resolve issues
The artist’s assessment of technical quality is final
Artistic preference differences are not grounds for a refund

10. Disclaimers and Limitations

10.1 No Guarantees

The artist makes no guarantees regarding:

Exact color matching to digital references
Specific emotional responses to artwork
Appreciation or value increases over time
Suitability for specific display conditions

10.2 Care and Maintenance

The client is responsible for the proper care and maintenance of the artwork
The artist may provide care instructions appropriate to the medium
Damage from improper care, storage, or display is not covered

10.3 Limitation of Liability

The artist’s liability is limited to the refund of amounts paid for the commission.
The artist is not liable for consequential, incidental, or special damages
The artist is not liable for damages arising from:
- Shipping and handling (unless caused by inadequate packaging)
- Improper care or display
- Natural deterioration over time
- Acts of God, theft, or vandalism

11. Confidentiality

11.1 Project Confidentiality

The artist maintains the confidentiality of private/sensitive subject matter
The artist will not disclose personal information about the Client without permission
Public figures and non-sensitive subjects are not considered confidential

11.2 Portfolio Use Exceptions

If the client requires complete confidentiality:

Must be specified in writing before commission begins
May incur an additional fee (typically 25% of commission cost)
The artist will not photograph, display, or reference artwork publicly
Confidentiality agreement provided upon request

12. Special Circumstances

12.1 Gift Commissions

The person placing the order is the Client and is bound by these terms
Payment responsibility remains with the person placing the order
Shipping to the gift recipient is acceptable
The artist is not responsible for gift timing disappointments

12.2 Posthumous or Memorial Works

Artist approaches memorial commissions with appropriate sensitivity
Extended timelines may apply
Additional consultation time included
Special care is taken with family heirlooms or photographs

12.3 Pet Portraits

Multiple reference photos are required for accuracy
High-resolution images preferred
The artist may request additional photos during the process
Natural variations in fur are features that are normal in handmade work

13. Disputes and Resolution

13.1 Good Faith Negotiation

Both parties agree to negotiate disputes in good faith
Open communication is encouraged before formal action

13.2 Mediation

Disputes not resolved through negotiation may be submitted to mediation
Mediation costs are shared equally
Mediation conducted in Philadelphia, Pennsylvania, or via an online platform

13.3 Governing Law

These terms are governed by the laws of the Commonwealth of Pennsylvania
Venue for any legal action: Philadelphia County, Pennsylvania

14. General Provisions

14.1 Entire Agreement

These terms constitute the entire agreement between the artist and the client.
Supersedes all prior discussions, understandings, or agreements
Modifications must be in writing and signed by both parties

14.2 Severability

If any provision is deemed unenforceable, the remaining provisions remain in effect
Unenforceable provision modified to the minimum extent necessary

14.3 No Waiver

Failure to enforce any provision does not constitute a waiver
Waiver of one breach does not waive subsequent breaches

14.4 Assignment

The client may not assign or transfer the commission agreement without the Artist’s consent
The artist may assign obligations to another qualified artist if necessary

14.5 Force Majeure

The artist is not liable for delays or non-performance due to:

Natural disasters
Pandemics or public health emergencies
Government actions or restrictions
Other circumstances beyond reasonable control

14.6 Changes to Terms

The artist reserves the right to modify these terms
Changes apply to commissions initiated after the effective date of the changes
The current version always available at ArritaRobinson.com

15. Contact Information

For commission inquiries, questions about these terms, or any concerns:

Arrita S. N. Robinson
Email: hello@arritarobinson.com
Phone: 484-378-9108
Website: ArritaRobinson.com

Response Time:
We typically respond to inquiries within 2-3 business days. For urgent matters, please indicate in the subject line.

Acknowledgment

By commissioning artwork from Arrita S. N. Robinson, you acknowledge that you have read, understood, and agree to be bound by these Commission Terms and Conditions.

Questions? We encourage you to ask questions before commissioning work. Clear communication ensures the best possible experience and outcome for your custom artwork.

Last Updated: November 12, 2025
Version: 1.0