Returns and Refunds Policy

Arrita S. N. Robinson | ArritaRobinson.com

Effective Date: November 2025
Contact: hello@arritarobinson.com | 484-378-9108

1. Overview

This Returns and Refunds Policy explains our policies regarding returns, refunds, exchanges, and cancellations for products and services offered by Arrita S. N. Robinson through ArritaRobinson.com and associated platforms.

Due to the custom, personalized, and creative nature of our work, our return and refund policies vary by product and service type. Please read this policy carefully before making a purchase.

General Principle: We strive for client satisfaction while protecting the value of custom creative work. All policies are designed to be fair to both parties.

2. Policy by Product/Service Type

2.1 Custom Commissioned Artwork

Return Policy: No Returns

Custom-commissioned artwork is created specifically for you and cannot be returned once completed.

Refund Policy:

Before work begins: Refund of deposit minus 25% administrative fee
After work begins, the deposit is non-refundable
After completion: No refunds

Exceptions:

Significant deviation from approved specifications (Artist’s error)
Damage during shipping due to inadequate packaging by the Artist
Artist unable to complete commissioned work

Process:

Review the commission terms & Conditions for complete details
Address concerns within 48 hours of delivery
Contact hello@arritarobinson.com with a detailed description and photos

2.2 Digital Products and Downloads

Return Policy: No Returns

Due to the nature of digital products, all sales are final once access is granted or the download is complete.

Refund Policy:

Digital art files, graphics, templates, or designs: No refunds after download
Digital courses or educational content: No refunds after access is granted
E-books or digital publications: No refunds after download

Exceptions:

Technical issues are preventing access to purchased content
Duplicate purchase made in error (within 24 hours)
Content significantly different from description (false advertising)

What to do:

Contact us immediately if you experience technical issues
Do not download or access content if you think you made an error
Request support before requesting a refund

2.3 Digital Marketing Services and Consulting

Cancellation and Refund Policy:

Before Services Begin:

Cancellation with full refund: Up to 48 hours before the scheduled start date
Cancellation with 50% refund: Within 48 hours of the scheduled start date
No refund: After services have begun

After Services Begin:

No refunds for completed work
Partial refunds are considered on a case-by-case basis for uncompleted portions
Client dissatisfaction with recommendations or strategies is not grounds for a refund
Refusal to implement strategies is not grounds for a refund

Monthly Retainer Services:

30-day written notice required for cancellation
Refund prorated for unused days in the current month
A minimum one-month commitment is required
No refunds after services are delivered for that period

What Constitutes “Services Begun”:

Initial consultation completed
Strategy document delivered
Analysis or audit performed
Implementation started
Any deliverable provided

2.4 Workshops, Courses, and Educational Programs

Cancellation by Client:

More than 14 days before start: Full refund minus $50 administrative fee
7-14 days before start: 50% refund
Less than 7 days before start: No refund, but may transfer to future session
After the program begins: No refunds

Cancellation by Artist:

Full refund if we cancel for any reason
Alternative dates are offered when possible
Not liable for travel expenses or other costs incurred

Recordings and Materials:

If you received recordings or materials, no refund is available
Access to content is considered full value delivered

2.5 Physical Products (if applicable)

Return Window: 14 days from delivery date

Eligible Returns:

Item arrived damaged or defective
Wrong item shipped
Significant quality issues

Non-Returnable Items:

Custom or personalized items
Items on sale or clearance
Items without original packaging
Items showing signs of use or wear

Return Process:

Contact hello@arritarobinson.com within 14 days
Provide the order number and photos of the issue
Wait for the return authorization
Ship the item back using a trackable method
Refund processed within 5-7 business days of receipt

Return Shipping:

The customer pays return shipping unless the item is defective or there is an error on our part
We recommend insured, trackable shipping
The customer is responsible for the item until we receive it

2.6 Music and Audio Products

Digital Music Downloads:

No returns or refunds after download
Preview samples provided before purchase
Technical issues addressed on a case-by-case basis

Physical Music Products (CDs, vinyl, etc.):

Returns accepted for damaged or defective items only
Must be unopened for return (unless defective)
14-day return window from delivery

2.7 Prints and Reproductions

Limited Edition Prints:

Returns accepted within 14 days if damaged during shipping
Must be in original condition and packaging
The customer pays return shipping unless damage occurred during shipping
Refund processed after inspection

Quality Issues:

Minor color variations from digital displays are not considered defects
Contact us within 48 hours of delivery with concerns
Photos required for quality claims

3. General Refund Policies

3.1 Refund Processing Time

Refunds processed within 5-7 business days of approval
Funds appear in your account within 5-10 business days after processing
Original payment method used for refunds
Processing time varies by bank or card issuer

3.2 Partial Refunds

Partial refunds may be granted for:

Items with minor imperfections disclosed after purchase
Goodwill gestures for customer service issues
Pro-rated service cancellations
Return of items not in original condition

3.3 No Refunds After

30 days from purchase date (physical items)
60 days from service completion (consulting/services)
After the client has used, implemented, or benefited from the work
After the custom work is delivered and approved

3.4 Restocking Fees

15% restocking fee may apply to some physical product returns
Does not apply to defective items or our errors
Fee disclosed before return authorization granted

4. Exchanges

4.1 Exchange Policy

Exchanges are considered on a case-by-case basis for:

Wrong size or specification ordered
Defective items
Shipping damage

Exchange Process:

Contact us within 14 days
Receive exchange authorization
Return original item
Replacement shipped upon receipt and inspection

Exchange Limitations:

Subject to availability
Cannot exchange custom-commissioned work
Cannot exchange digital products
Cannot exchange for a higher-priced item without paying the difference

5. Damaged or Defective Items

5.1 Our Commitment

We stand behind the quality of our work and products. If you receive something damaged or defective, we will make it right.

5.2 Reporting Damage

Timeline: Report damage within 48 hours of delivery

Process:

Email hello@arritarobinson.com immediately
Include order number
Provide clear photos of:
- Damaged item
- Packaging
- Shipping label
Describe the issue in detail

5.3 Resolution Options

Depending on the situation, we may offer:

Full refund
Replacement item
Partial refund and keep the item
Store credit for future purchase
Repair or correction of the issue

5.4 Shipping Damage

File a claim with the shipping carrier if damage occurred in transit
We assist with the claims process
Replacement or refund provided based on circumstances
Photos of the packaging required for the claim

6. Cancellation Policies

6.1 Client-Initiated Cancellations

Commission Projects:

Review Commission Terms & Conditions for detailed policy
Generally: deposit non-refundable after work begins

Service Agreements:

Written notice required
Refund based on work completed and the stage of the project
Early termination fees may apply

Scheduled Appointments:

Cancel or reschedule at least 24 hours in advance
Late cancellations or no-shows may forfeit payment
Emergencies handled with flexibility

6.2 Artist-Initiated Cancellations

If we must cancel:

Full refund provided
Reasonable effort to reschedule or find an alternative
Not liable for consequential damages or expenses

6.3 Force Majeure

Neither party is liable for cancellations due to:

Natural disasters
Pandemics or public health emergencies
Government restrictions
Other circumstances beyond reasonable control

Resolution: Reschedule or refund at the client’s choice

7. Disputes and Dissatisfaction

7.1 Quality Concerns

If you’re unhappy with the quality:

Contact us within 48 hours of receipt/delivery
Provide specific, detailed feedback
Include photos or examples
Allow us the opportunity to address the concern

7.2 Expectation Mismatches

For Custom Work:

Refer to approved specifications and agreements
Artistic interpretation is part of custom work
Variations from concept drawings are normal
Personal taste differences are not grounds for a refund

For Services:

Refer to the service agreement and scope
Results not guaranteed in marketing/consulting
Refusal to implement advice is not our responsibility
Your satisfaction with recommendations vs. actual implementation

7.3 Good Faith Resolution

We commit to:

Hearing your concerns fully
Responding within 2 business days
Working toward a fair resolution
Being reasonable and flexible when appropriate

We expect clients to:

Communicate concerns promptly
Provide specific feedback
Be reasonable in expectations
Allow opportunity to resolve issues

8. Non-Refundable Items and Services

The following are nonrefundable under any circumstances:

Custom commissioned artwork (after work begins)
Digital products after download/access
Completed consulting or strategy work
Time-based services already delivered
Sale or clearance items (unless defective)
Gift cards or store credit
Third-party fees (payment processing, shipping, etc.)
Personalized or custom-made items

9. Store Credit

9.1 When Store Credit May Be Offered

In place of a refund, we may offer store credit for:

Items ineligible for refund
Goodwill gestures
Returns outside the normal window
Exchanges when replacement is unavailable

9.2 Store Credit Terms

Valid for 1 year from issue date
Can be applied to any product or service
Non-transferable
No cash value
Cannot be combined with other discounts unless specified
Balance does not expire, but credit does

10. Chargeback Policy

10.1 Contact Us First

Before initiating a chargeback with your bank:

Contact us to resolve the issue
Most concerns can be resolved quickly
Chargebacks damage our business and cost fees

10.2 Chargeback Consequences

If you initiate a chargeback:

We provide evidence to the credit card company
You may be asked to return the product/access
If the chargeback is illegitimate, we may pursue legal action
Future purchases may be restricted

10.3 Legitimate Chargebacks

We recognize legitimate reasons for chargebacks:

Fraudulent charge you didn’t authorize
Double billing
Charged the incorrect amount
Service not rendered as agreed

Please contact us first—we’ll resolve it faster than a chargeback process.

11. Special Circumstances

11.1 Medical or Family Emergency

If you need to cancel due to an emergency:

Contact us as soon as possible
Provide a brief explanation
We will work with you on flexible options
May offer rescheduling, credit, or partial refund

11.2 Financial Hardship

If you experience unexpected financial difficulty:

Communicate with us early
Payment plans may be available
We will work to find a reasonable solution
Must be addressed before seeking a refund

11.3 Dissatisfaction with Client Relationship

If the working relationship isn’t a good fit:

Honest communication is appreciated
May mutually agree to end engagement
Refund for uncompleted work considered
Both parties should act professionally

12. Request Process

12.1 How to Request a Return or Refund

Step 1: Contact Us Email: hello@arritarobinson.com
Subject: “Return/Refund Request—[Order Number]”

Step 2: Provide Information, Including:

Full name and contact information
Order number or invoice number
Date of purchase/service
Detailed reason for return/refund
Photos (if applicable)
Desired resolution

Step 3: Wait for Response

We respond within 2 business days
Review your request
Request additional information if needed
Provide resolution or next steps

Step 4: Follow Instructions

Follow the provided return instructions
Use tracking for returns
Await refund processing
Contact us with any questions

12.2 Response Time

Initial response: Within 2 business days
Resolution determination: Within 5 business days
Refund processing: 5-7 business days after approval
Total timeframe: Typically 1-2 weeks

13. International Purchases

13.1 International Returns

Returns accepted from international customers
The customer pays return shipping costs
Must use trackable shipping method
Customs fees/duties are not refundable
Higher shipping costs for returns from abroad

13.2 Currency and Conversion

Refunds issued in the original payment currency
Exchange rate fluctuations are not our responsibility
Currency conversion fees by the bank are not refunded

14. Legal Rights

14.1 Your Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable law.

14.2 Warranty Disclaimer

Unless otherwise stated:

Products sold “as is”
No warranties beyond those explicitly stated
Custom artwork is unique; minor variations are expected
Services are provided with professional care, but results are not guaranteed

14.3 Limitation of Liability

Our liability is limited to:

Refund of purchase price
Not liable for consequential damages
Not liable for lost opportunities or profits
Not liable for expenses incurred in connection with the purchase

15. Policy Updates

15.1 Changes to Policy

We reserve the right to update this Returns and Refunds Policy at any time. Changes are effective immediately upon posting to ArritaRobinson.com.

15.2 Your Responsibility

Check this policy before each purchase. Your purchase constitutes acceptance of current policy terms.

15.3 Grandfathering

Existing agreements are honored under original terms unless mutually agreed to modify.

16. Contact Information

16.1 Returns and Refunds Inquiries

Email: hello@arritarobinson.com
Phone: 484-378-9108
Subject Line: “Return/Refund Request”

16.2 Business Hours

Monday – Friday: 9:00 AM – 5:00 PM EST
Response time: Within 2 business days

16.3 Mailing Address for Returns

[Include physical mailing address when available for physical product returns.]

Do not return items without authorization. Unauthorized returns will not be processed.

17. Frequently Asked Questions

Q: Can I return commissioned artwork?
A: No, custom-commissioned artwork cannot be returned once completed. Deposits are non-refundable after work begins.

Q: What if I don’t like the artwork?
A: Personal taste preferences are not grounds for a refund. Review approved specifications and allow revisions during the creation process.

Q: Can I get a refund on digital products?
A: No, once digital products are downloaded or accessed, they cannot be refunded as they are considered final sale.

Q: What if the item arrives damaged?
A: Contact us within 48 hours with photos. We’ll provide a refund, replacement, or other resolution.

Q: How long do refunds take?
A: 5-7 business days to process, then 5-10 days to appear in your account, depending on your bank.

Q: Can I exchange instead of returning?
A: Exchanges are considered on a case-by-case basis for eligible items, subject to availability.

Q: What if I have buyer’s remorse?
A: For custom work, deposits are non-refundable. For other products, review return windows and eligibility above.

Q: Can I cancel my consulting services?
A: Review cancellation terms in Section 2.3. Generally, refunds are available before services begin or for uncompleted portions.

Q: What if I missed the return window?
A: Contact us anyway. We may offer store credit or other accommodation as a goodwill gesture.

Q: Do you accept returns on sale items?
A: Sale items are generally final sale unless defective. Check the product listing for specific terms.

Summary

Remember:

Custom work: Non-refundable after work begins
Digital products: Final sale after download
Physical products: 14-day return window for eligible items
Services: Prorated refunds for uncompleted work
Damage: Report within 48 hours
Contact us at hello@arritarobinson.com for all returns/refunds

Our Commitment:
We want you to be satisfied with your purchase. If something isn’t right, contact us and we’ll work toward a fair solution.

Last Updated: November 12, 2025
Version: 1.0

Arrita S. N. Robinson
Email: hello@arritarobinson.com
Phone: 484-378-9108
Website: ArritaRobinson.com